Frequently asked questions

To all my clients, young and old, I bring a caring, safe and open space where you can be yourself. My listening skills and empathy allow you to explore and question why you keep experiencing the same thing. We work together to identify ways to make lasting and in some cases permanent change.

Most importantly I have learnt through my own life that we all benefit from taking the time to know ourselves better, to not judge or compare ourselves and to allow this process called “life” to unfold in a cosy blanket of trust. My intuition and nurturing approach will leave you feeling supported and heard so you can move into a new sense of self.

Yes. I love meeting my clients face to face but when we can't there is an alternative...Online! Kinesiology, Mind/Body Medicine and GEM sessions are about moving energy so it flows easily. When energy flows; it heals. This can be very effective online because energy is not bound by time and space.

If you can attend Face to Face, it can enhance the session simply because trust is found quicker when we sit in the same room. And you can enjoy an “end of session” hug!

Access Bars and some children sessions are only provided face to face.

No. My insurance at this stage will not cover me for online sessions in USA or Canada, but anywhere else in Australia and the world we are good to go. I do see clients from USA and Canada but there is an understanding that there will be no liability and the client seeks medical advise prior to working with me.

A session involves building rapport, trust and uncovering the root cause of your challenges . I provide a variety of sessions:

• 120min releasing ritual
• 90min adult initial sessions and couples sessions
• 60min adult follow ups inc: chakra balance, access bars and primitive reflex sessions
• 60min kids sessions
• 45min Kin Taster

I suggest 4-5 follow up visits, usually about 2 - 4 weeks apart. This allows us to really address your core issue and get into the causes and solutions for you to experience change. This is where our packages come into play. Offering 5 sessions which expires in 12months of purchase. These are our most popular offerings. Ask me about the packages to suit you. Packages are only offered after your initial session.

Ultimately our mutual goal is for you to "Live Yourself Well" and that can take time. Kinesiology is not a magic pill to health, It takes time to balance a lifetime of limiting beliefs and you need to be committed to doing the work for your healing between sessions.

Yes. I send an email after your session outlining simple work to do between sessions. We will also review your progress at each session and tweak or change the approach if needed. I will refer you to another practitioner or natural therapist if we decide its needed.

At times people want phone support between sessions - this is charged at $30 AUD for a 15mins call.

Prices vary depending on the type of session, kids or adults, and initial or follow-up appointments. Check out our SERVICES section for pricing. I do offer packages after the initial appointment. These offer 5 sessions which is a great saving.

We do have a cancellation policy. Any cancellation within 8 hours of your appointment will forfeit 50% of the appointment fee. No shows will forfeit the full amount. You will be invoiced for these fees as required.

I suggest you wear something comfortable as you will be sitting and lying on a massage table. Pants or leggings for ladies rather than a skirt or dress are preferred as it makes muscle monitoring more comfortable. It is great if you have a glass of water or two before you arrive so you are well-hydrated.

No, in a kinesiology session, you remain fully clothed. I will ask you to remove your shoes and any bulky jackets or jumpers to assist with muscle monitoring. I do provide towels/blankets for privacy and warmth.

A kinesiology session, GEM Session and Chakra Balance and any type of natural therapy is individual. What you feel or experience may be very different from anyone else or between each session. I take a person-centred approach so your needs are individually addressed and I facilitate the process to support you to find your own way. At the very least you will leave feeling relaxed and calm. It is best to be open to anything being possible and willing to let go and just be in the moment. I will always meet you where you are at the time, without judgement.

On a physical level; you may experience a sense of lightness, calm and relaxation. At times you may feel changes in temperature and you could on occasion feel tingly or a little shaky. Some people even fall asleep - and snoring is OK! This is all normal and nothing to be worried about.

At times you can experience a variety of emotions. You may laugh, cry or feel withdrawn or frustrated. All emotions are welcome as they are allowing you to connect and release. If at any time it feels too much for you, we can stop and chat about your experience. I am here for you in a non-judgmental nurturing capacity.

Yes, and they make lovely gifts for family and friends. We can also give Gift Vouchers to organisations as raffle prizes. Go to our contact form and let us know what you need or you can click the Gift Vouchers button on our home page to buy eGift Vouchers.

Sadly No. On 1st April 2019 Kinesiology was no longer eligible for Private Health Rebates. In addition in 2024, a further 25 natural therapies were removed from the NDIS.

We accept cash, direct deposit and credit card (MasterCard, Visa and AMEX) before or at your appointment.

I will invoice you prior to your appointment for payment by direct deposit. which is one way to avoid fees. Should you pay in clinic by card there is a service fee applied.

For online sessions, you can pay by direct deposit to avoid fees or I can send you a WISE, Stripe or PayPal payment link.

I understand that life gets in the way and things happen but last-minute cancellations stop other people from making appointments. So if you can help us out that'd be great!!

Please give me 8-hours notice of any cancellations and I can reschedule your appointment.

If you cancel within 8 hours you will be charged 50% of the fee. I will contact you to finalise this.

“No Shows” will be charged the full fee at my discretion.

This is easy. You will get a text message reminder and you can simply say NO and it will cancel your appointment.

Or you can text Zoe on 0414 566 456 or go into our booking portal here and cancel or reschedule your appointment.

Yes. All client information is secure and remains confidential and private. Should there be a legal request for information, it will be given in accordance with the law, non-identifiable and with the notification of you; the client.

Zode Kinesiology adheres to relevant Acts, Legislation and Laws throughout its operation as a kinesiology clinic.

We have a Privacy Policy, Website T&C’s and a Code of Ethics and Professional Conduct which outlines all parties Rights and Responsibilities which I trust will be respected throughout our interactions.

Yes. You can check out my qualifications and memberships at my About Zoe page (scroll to the end). I hold current public liability and professional indemnity insurance, a current first aid, CPR and Mental Health First aid certification and a Working With Children Check certificate and NDIS Working Check. I am a Level 5 member of the Australian Kinesiology Association. I only work within my scope of experience and training.